At Harcourts Patras & Co, we are committed to delivering elevated standards in property management, ensuring our clients enjoy a comfortable and hassle-free living experience. Collaboration and proactive effort are at the core of our mission to maintain these standards.
Reporting Maintenance Issues To uphold the terms of your tenancy agreement and ensure your property remains in excellent condition, we request that you report any maintenance issues promptly. To simplify and streamline this process, we have partnered with Brick & Agent, an advanced online platform designed to handle all maintenance requests efficiently.
How to Submit Maintenance Requests
The Brick & Agent online portal allows you to report issues easily while keeping all relevant parties informed. You can upload photos, videos, and comments to ensure accurate and efficient resolutions. Steps to Follow:
Email Submission: Send an email to maintenance@bricksandagent.com to initiate your request.
Follow-Up Form: Complete the online form provided in the follow-up message, attaching images, videos, and any additional information.
Direct Property Manager Communication: Your property manager will automatically receive the submitted details.
Real-Time Updates: You’ll receive updates about the status of your request directly in your inbox.
Seamless Maintenance with Brick & Agent The system cross-references your email or phone number with the property’s registered details, ensuring fast and accurate communication between you and your property manager. With Harcourts Patras & Co, you can trust that your maintenance needs are handled promptly and professionally, delivering a stress-free living experience for all our residents.
Urgent Maintenance Requests For urgent maintenance issues, please Text/WhatsApp us at 022 033 0786. Kindly reserve this option for time-sensitive matters only.
Note: This service is not for emergencies. In case of an emergency, please dial 111 immediately.