As part of our property management services, we are dedicated to upholding elevated standards to ensure our clients' ongoing comfort and satisfaction. Collaboration and ongoing effort are crucial in achieving and maintaining these standards, with the ultimate goal of providing a comfortable living environment for our residents.
Adhering to the terms of the tenancy agreement, we kindly request that you promptly report any maintenance issues as soon as they come to your attention. To streamline this process, we partnered with Brick & Agent to handle all maintenance requests. Brick & Agent offers an accessible online portal that enables you to submit photos, videos, and comments while ensuring that all relevant parties are informed of any developments in real-time.
To streamline communication, we kindly urge you to submit all maintenance requests through the designated maintenance email and the provided instructions.
Steps:
Send an email to maintenance@bricksandagent.com & receive a follow-up message
Fill out an online form, attach images/videos and provide additional info
The details provided directly go to your property manager
Receive updates about the status of your job in your inbox.
The system will automatically cross-reference the email or phone number you provide with the registered details of the property.
Please Text/Whatsapp us at 022 033 0786 for urgent requests ONLY.
Please note this site is not for any kind of emergencies. Please call 111 in case of an emergency.
